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Support hours: Monday-Friday, 9am-5pm
Ordering
How Do I Place An Order?
How Do I Place An Order?
Any products you wish to purchase select your desired quantity, then select add to cart. Repeat this process for multiple items.
Once you have finished shopping click on the checkout button or access your cart anytime found on the top right the header bar. On the checkout page fill in all the information as prompted including delivery address and payment details. You will receive email confirmation once your order has been completed and processed.
How Do I Add A Promo Code?
How Do I Add A Promo Code?
Click on checkout and you will see a box called 'Enter a promo code'. Type your promo code in here before you checkout and your offer will be applied. If you have any problems with your promo code please contact me.
Delivery
How Much Is Delivery?
How Much Is Delivery?
We use 'Royal Mail Tracked 48' as our standard delivery for all our UK orders. Standard delivery is FREE on all UK orders over £50. For orders £50 and less you can click on the estimate shipping button on your cart page, or shipping will be calculated on the checkout page.
When Will My Order Be Dispatched?
When Will My Order Be Dispatched?
We usually dispatch orders within 1-2 business days, this excludes UK bank holidays and weekends. After your order is placed you will receive written confirmation by email. A further email notification will be sent once your order has been dispatched. If there is any delay to your order we will advise you by email.
How Long Will Delivery Take?
How Long Will Delivery Take?
Royal Mail aims to deliver your parcel within 2-3 business days. A signature may be required on delivery.
Does Hannah Issi Deliver Outside The UK?
Does Hannah Issi Deliver Outside The UK?
Currently, Hannah Issi does not ship products internationally, outside of the UK.
Refunds & Returns
Can I Cancel My Order?
Can I Cancel My Order?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Does Hannah Issi Accept Returns & Can I Get A Refund?
Does Hannah Issi Accept Returns & Can I Get A Refund?
If you are not completely happy with your online purchase you can return it to us, within 28 days of receipt. You must inform us by email within 14 days of receipt of the products you wish to return. Please refer to our Delivery & Returns policy for our full terms and conditions and refund process.
What Should I Do If My Goods Are Damaged?
What Should I Do If My Goods Are Damaged?
All Hannah Issi products are sent in new condition and excellently packaged. If any of the goods you receive are damaged, please contact us by email within 48 hours of receiving the goods. Please see our Delivery & Returns policy for full details.
Other
Who And Where Are Hannah Issi Products Made?
Who And Where Are Hannah Issi Products Made?
All patterns and collections are designed and created by Hannah Issi, and each product is handmade by Hannah in her Brighton studio, or produced here in the UK by one of her carefully selected production partners.
How can l keep up to date with new Hannah Issi products and collections?
How can l keep up to date with new Hannah Issi products and collections?
Subscribe to our emails at the footer on the footer of every the page, to be kept up to date with new Hannah Issi products, news, events and promotions.
